Terms & Conditions

Last Updated: [25/2/2025]

1. Introduction

Welcome to Santorini Boutique Shopping. This website is owned and operated by [CallistiHolisticSpaClub E.E.], registered in Greece . By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website immediately.

2. Definitions

• “We,” “Us,” “Our” refers to Santorini Boutique Shopping and its legal owners.

• “You,” “Customer,” “User” refers to any person who accesses or uses our website and services.

• “Products” refers to all items available for sale or rental on our website.

• “Services” refers to e-commerce transactions, rental services, and any additional offerings provided by our business.

• “AI-Generated Images” refers to digitally created representations of fashion items used for marketing and styling inspiration.

3. AI-Generated Images & Product Representation

• To enhance the shopping experience, we use a combination of real product photography and AI-generated images to showcase our fashion collections.

• AI-generated images serve as artistic interpretations and styling inspiration and may not depict the exact physical product.

• Real product listings will include high-resolution photographs of the actual items, descriptions of materials, and sizing details.

• Customers should refer to real product photos, descriptions, and specifications before making a purchase.

• We strive for accuracy, but variations in color, texture, and details may occur due to lighting, digital rendering, and screen settings.

4. Orders & Payments

• All prices are listed in EUR (€) and include applicable VAT.

• Payments must be made via secure payment methods (Credit/Debit Cards, PayPal, etc.).

• Once an order is placed, it cannot be canceled or modified unless explicitly stated otherwise.

• For custom-made crochet products, full payment is required upfront, and they are non-refundable.

• If payment is declined or incomplete, we reserve the right to cancel the order.

5. Shipping & Delivery

• We offer worldwide shipping through trusted couriers. Shipping costs and estimated delivery times will be displayed at checkout.

• Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.

• Once an order has been shipped, any delivery delays or lost packages are the responsibility of the courier. Customers must contact the courier directly for resolution.

• If a package is returned due to an incorrect address or failure to collect, reshipping costs must be covered by the customer.

6. Returns, Exchanges & Refunds

• Returns and exchanges are only accepted for non-custom products within 14 days of delivery, provided they are unused, in original packaging, and in sellable condition.

• Customers must contact us at [your email] before returning an item.

• Custom-made crochet products are non-refundable, as they are handcrafted and made to order.

• Rental outfits must be returned within 24 hours of pickup. Late returns may result in additional charges. Any damages to rental outfits must be paid for.

• Refunds are processed within 14 business days after we receive and inspect the returned item.

• Customers are responsible for return shipping costs, except in cases of incorrect or defective products.

7. Rental Policy

• Rentals are only available for pickup from our physical boutique in Oia, Santorini.

• A deposit is required, which will be refunded upon timely return in original condition.

• Rentals must be returned within 24 hours, or late fees will apply.

• Customers are responsible for any damages or loss of rental items, and repair/replacement costs will be charged accordingly.

8. Product Availability & Descriptions

• Some products, particularly handmade items, are available in limited quantities. If an item is out of stock, we will notify you immediately.

• We strive to provide accurate descriptions and images. However, colors and textures may vary slightly due to screen settings and natural materials.

9. Intellectual Property Rights

• All logos, images, designs, product descriptions, and website content are the property of Santorini Boutique Shopping and are protected under intellectual property laws.

• AI-generated images are unique artistic creations and may not be reproduced, modified, or used for commercial purposes outside of our website without prior written consent.

10. Liability & Disclaimer

• We make every effort to ensure that our website and services operate smoothly. However, we do not guarantee uninterrupted access and are not liable for technical issues beyond our control.

• Product Use: We are not responsible for any allergic reactions, skin sensitivities, or injuries related to our products. Customers should review product materials before purchasing.

• We are not responsible for losses, damages, or delays caused by third-party couriers, payment processors, or force majeure events (e.g., natural disasters, strikes, government actions).

11. Privacy Policy & GDPR Compliance

• We collect and process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

• Customer information is used solely for order fulfillment, communication, and marketing (if consent is given).

• We do not store payment details. All transactions are securely processed through third-party payment gateways.

• Customers have the right to request data access, modification, or deletion by contacting [your email].

12. Dispute Resolution & Governing Law

• These Terms & Conditions are governed by the laws of Greece. Any disputes shall be settled in the competent courts of [Your Location].

• If a dispute arises, we encourage customers to contact us first at [your email] to seek a resolution before pursuing legal action.

13. Changes to Terms & Conditions

• We reserve the right to modify or update these terms at any time.

• Continued use of our website after changes are posted constitutes acceptance of the updated terms.

For any questions or concerns, please contact us at [your email/contact form].

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Privacy Policy – Santorini Boutique Shopping

Effective Date: [25/2/2025]

Welcome to Santorini Boutique Shopping, where your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services.

1. INFORMATION WE COLLECT

📌 Personal Information

When you interact with our website, we may collect the following information:

• Name, email, and contact details (when you create an account, place an order, or contact us).

• Shipping and billing addresses (to process your orders).

• Payment information (processed securely through third-party payment providers).

• Order history and preferences (to improve our services and recommendations).

📌 Automatic Data Collection

We may also collect certain technical data automatically:

• IP address, browser type, and device information (to enhance your browsing experience).

• Cookies and tracking technologies (to analyze website traffic and personalize your experience).

• Interaction data (such as pages visited and time spent on the site).

📌 AI-Generated Content Data

• Some of our campaign images are AI-enhanced artistic visuals designed to create an immersive shopping experience.

• All real product listings accurately depict what customers will receive.

2. HOW WE USE YOUR INFORMATION

We use the collected information to:
✅ Process your orders and deliver products to you.
✅ Enhance your shopping experience with personalized recommendations.
✅ Communicate with you about orders, promotions, and updates.
✅ Improve our website through analytics and feedback.
✅ Prevent fraud and ensure security of transactions.

3. COOKIES & TRACKING TECHNOLOGIES

Cookies help us improve your experience by:
🍪 Remembering your preferences (e.g., language, shopping cart items).
📊 Analyzing website traffic to optimize our store.
🎯 Delivering personalized ads based on your browsing behavior.

You can manage cookie preferences through your browser settings.

4. HOW WIX HOSTS & HANDLES YOUR DATA

Santorini Boutique Shopping is hosted on Wix.com, which provides us with the online platform to sell our products and services. Wix stores your data securely using firewalls, encryption, and compliance measures to protect your information.

🔹 Wix Data Processing & Third-Party Apps

• Wix may store, process, and transfer data through global data centers in compliance with international privacy laws.

• Some third-party Wix apps (e.g., payment gateways, shipping tools) may collect and store data based on their own privacy policies.

• If you create an account, your login credentials and order history are securely stored on Wix's servers.

For more details, you can review Wix's Privacy Policy.

5. THIRD-PARTY SERVICES & PAYMENT PROVIDERS

We work with trusted third-party providers to:
🔹 Process payments securely (e.g., Stripe, PayPal).
🔹 Ship orders efficiently (e.g., courier services).
🔹 Improve website functionality (e.g., analytics tools).

These third parties only receive necessary data to perform their services and must comply with privacy regulations.

6. DATA SECURITY & RETENTION

We implement strict security measures to protect your data:
🔐 SSL encryption for secure transactions.
🔐 Restricted access to sensitive information.
🔐 Regular system monitoring to prevent breaches.

We retain your personal data only as long as necessary to fulfill legal, contractual, and business obligations.

7. YOUR RIGHTS & CHOICES

You have the right to:
✔ Access and update your personal data via your account.
✔ Request data deletion if no longer needed for legal or transactional purposes.
✔ Opt-out of marketing emails by clicking "unsubscribe" at the bottom of our emails.

To exercise these rights, contact us at [Your Contact Email].

8. CHILDREN'S PRIVACY

Our website is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.

9. POLICY UPDATES

We may update this Privacy Policy to reflect changes in laws, technology, or business operations. We will notify users of significant changes via email or website announcements.

10. CONTACT US

For any questions or concerns about this Privacy Policy, reach out to us at:
📩 Email: [Your Contact Email]
📞 Phone: [Your Contact Number]

By using our website, you agree to this Privacy Policy. Thank you for trusting Santorini Boutique Shopping with your information!

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